Who this suits
Business owners deciding which manual process to improve first.
When a simpler option is a better fit
An audit adds little if one well-defined bottleneck already has clean data and an agreed solution; scope that pilot directly.
Implementation approach
Observe the current process with its operators
Score candidate tasks using evidence from actual work
Prepare a ranked report with dependencies and a recommended pilot
Illustrative operating rules
An original audit scorecard and a prioritised opportunity report example
Illustrative design example. Adapt these rules with the responsible team before implementation.
| Record or decision | Illustrative rule | Accountable owner |
|---|---|---|
| Repetition | Score 0–3 from observed frequency, not assumed time savings | Process owner |
| Readiness | Score 0–3 for accessible structured inputs and clear rules | Technical reviewer |
| Failure impact | Describe reversible errors versus consequential decisions | Business sponsor |
Dependencies and access
- Access to process operators
- Redacted examples and observed handling times
- Named owners of the systems involved
Limits and exceptions
Illustrative report: route website enquiries first because inputs are already structured; defer invoice matching until references are cleaned; keep discount approval manual. Scores inform discussion and are not financial forecasts.
Scope and cost drivers
Audit effort depends on process count, stakeholder access and system visibility. Implementation and subscriptions are quoted separately from discovery.
Acceptance and measurement
An accepted audit identifies a baseline, pilot boundary, owner, risk and testable outcome for each recommended opportunity.
Questions before starting
What must be ready before implementation?
Access to process operators; Redacted examples and observed handling times; Named owners of the systems involved.
Discuss the scope and availability
Tell CraftDuka about the task, your current systems and the people who will use it. Our team is based in Nairobi and serves Kenya and East Africa. We will assess the fit and availability before agreeing a project.