AI agent development with controlled business actions
Scope an AI agent around one task, explicit tool permissions and human approval. Scope, deliverables and review controls.
AI Automation Services
Intelligent Systems for Modern Businesses
CraftDuka helps businesses automate workflows, customer engagement, operations, and reporting using AI agents, WhatsApp automation, and connected business systems.
AI Automation
Intelligent Workflows That Remove Manual Work
We design and implement AI-powered workflows that connect your tools, trigger the right actions, and reduce repetitive work across sales, support, operations, and admin.
What's included
- Workflow discovery and automation mapping
- n8n, Zapier, Make, and custom workflow builds
- AI prompts, guardrails, and escalation logic
- CRM, forms, email, spreadsheets, and dashboard integrations
- Automation monitoring and optimization
- Documentation and team handover
AI Agents
Assistants for Sales, Support, and Operations
We build AI agents that answer questions, qualify leads, summarize conversations, update systems, route requests, and assist your team with reliable business context.
What's included
- Lead qualification agents
- Internal knowledge assistants
- Customer support agents
- Sales follow-up assistants
- Human handoff and escalation rules
- Evaluation, testing, and prompt improvement
WhatsApp Automation
Customer Conversations That Move Automatically
Automate WhatsApp inquiries, bookings, order handling, follow-ups, reminders, lead capture, and support flows while keeping human escalation available.
What's included
- WhatsApp lead capture flows
- Order and booking automation
- Customer support flows
- CRM updates from conversations
- Automated reminders and follow-ups
- Conversation analytics and reporting
CRM & Workflow Automation
Connected Systems With Less Admin
We connect your CRM, website, forms, email, spreadsheets, dashboards, support tools, and payment systems so every customer action updates the right place.
What's included
- CRM pipeline automation
- Lead routing and assignment
- Automated status updates
- Sales and support notifications
- Reporting pipelines
- Tool-to-tool integration architecture
AI Customer Support
Always-On First-Line Resolution
Give customers faster answers through AI support assistants that resolve common issues, collect context, and escalate complex cases to your team.
What's included
- FAQ and knowledge base assistants
- Support ticket triage
- Sentiment and topic capture
- Escalation with full context
- Support analytics dashboards
- Continuous answer improvement
Business Process Automation
Operational Efficiency Built Into the Business
We identify repeatable processes, remove unnecessary manual steps, and build automation infrastructure that improves speed, consistency, and visibility.
What's included
- Process audits and automation roadmaps
- Standard operating procedure automation
- Internal request workflows
- Data extraction and reporting automation
- Approval and notification flows
- Operational dashboards
ERP Solutions (ERPNext)
Certified Frappe Partner for ERPNext
We offer end-to-end ERP solutions using ERPNext. As a Frappe partner, we help businesses implement, customize, and support ERP systems for finance, HR, inventory, sales, and more.
What's included
- ERPNext implementation & customization
- Frappe framework expertise
- Finance, HR, inventory, sales modules
- Integrations with existing tools
- Training and ongoing support
- Cloud or on-premise deployment
SaaS & Web Development
Secondary Systems That Support Automation
We still build the websites, SaaS platforms, dashboards, and portals needed to make your automation strategy useful, measurable, and customer-facing.
What's included
- Next.js websites and portals
- SaaS MVP development
- Admin dashboards
- API development and integrations
- Database design and deployment
- Analytics and conversion tracking
Shopify, SEO & Marketing
Growth Services With Automation Behind Them
For commerce and growth teams, we support Shopify, SEO, paid campaigns, and content systems while automating the workflows that sit behind acquisition and retention.
What's included
- Shopify development and optimization
- SEO strategy and technical optimization
- Campaign landing pages
- Lead capture and nurture automation
- Analytics setup and reporting
- Conversion rate optimization
Frequently asked questions
Answers for teams comparing AI automation partners
What AI automation services does CraftDuka offer?
CraftDuka offers AI automation, AI agents, WhatsApp automation, CRM automation, AI customer support, business process automation, SaaS and web development, Shopify, SEO, and marketing systems.
Can CraftDuka integrate AI with WhatsApp and CRMs?
Yes. CraftDuka connects WhatsApp, CRMs, websites, forms, dashboards, databases, email, spreadsheets, and team tools into automated workflows that reduce manual follow-up and improve visibility.
Who should use CraftDuka's AI automation services?
CraftDuka is best suited for businesses with repeatable sales, support, operations, reporting, admin, or customer communication workflows that can be improved through automation.
Does CraftDuka serve businesses outside Nairobi?
Yes. CraftDuka is based in Nairobi and serves businesses across Kenya and East Africa through remote discovery, implementation, training, and ongoing optimization.
Ready to Automate Your Business?
Tell us what you want to improve, or message us directly on WhatsApp to discuss your next workflow.
Services in detail
WhatsApp automation from enquiry to human handoff
Design a WhatsApp journey that captures an enquiry, assigns a person and follows up within an approved messaging flow, without losing conversation ownership. Scope, deliverables and review controls.
n8n workflow implementation with recovery built in
Specify an n8n workflow as a trigger, verified data changes and a recoverable failure path. Scope, deliverables and review controls.
CRM automation with clear stage ownership
Define pipeline stages by observable events and assign each record a responsible person. Scope, deliverables and review controls.
AI customer support with answer and escalation rules
Separate answers the assistant may provide from cases a person must own. Scope, deliverables and review controls.
Business automation audit with a prioritised scorecard
Compare automation opportunities by effort, data readiness and consequence of failure. Scope, deliverables and review controls.
ERPNext implementation readiness and module scope
Select ERPNext modules around actual transactions and data ownership. Scope, deliverables and review controls.
ERPNext integration discovery and data ownership
Identify records ERPNext should own before choosing connectors. Scope, deliverables and review controls.