Who this suits
Garages coordinating vehicle enquiries, workshop capacity and customer approvals.
When a simpler option is a better fit
Manual coordination may be better when all jobs are diagnosed in person and daily volume is low.
A scoped starting project
Collect vehicle reference, requested service and location
Prepare a booking enquiry for workshop confirmation
Track reviewed estimates and job milestones
Illustrative operating rules
Vehicle details, branch, repair enquiry, job status, and estimate approval
Illustrative design example. Adapt these rules with the responsible team before implementation.
| Record or decision | Illustrative rule | Accountable owner |
|---|---|---|
| Booking enquiry | Check technician and bay availability before confirmation | Workshop coordinator |
| Estimate approval | Record the customer's approval of the current version | Service adviser |
| Job update | Use the mechanic's approved status and next step | Workshop supervisor |
Operational prerequisites
- Vehicle and job identifiers
- Workshop capacity and service categories
- Estimate versions and approval evidence
Limits and exceptions
An enquiry description is not a diagnosis. Do not promise a repair cost or completion time before workshop review. Changed estimates require a fresh approval, and customer vehicle details should stay private.
Starting scope and cost considerations
Begin with intake and reviewed job updates. Stock, parts procurement and payment reconciliation can follow as separate connected workflows.
Acceptance and measurement
Test wrong vehicle references, revised estimates and delayed jobs. Measure approved scope and accurate updates rather than presumed repair quality.
Questions before starting
What should the first project include?
Vehicle and job identifiers; Workshop capacity and service categories; Estimate versions and approval evidence.
Discuss the scope and availability
Tell CraftDuka about the task, your current systems and the people who will use it. Our team is based in Nairobi and serves Kenya and East Africa. We will assess the fit and availability before agreeing a project.