Website enquiry routing to an accountable salesperson
Route a validated website enquiry to the right salesperson using service interest and assignment rules. Rules, ownership and recoverable exceptions.
CraftDuka / Automation planning
Workflow solutions
Work through an operational problem with defined inputs, decisions, outputs and exception ownership.
Explore servicesWorkflow solutions in detail
WhatsApp lead qualification with a short exit path
Ask only the questions that change the next sales action. Rules, ownership and recoverable exceptions.
Appointment reminders with reschedule and cancellation
Send reminders from the authoritative appointment record and let customers confirm, reschedule or cancel. Rules, ownership and recoverable exceptions.
M-Pesa reconciliation with a finance exception queue
Match confirmed receipts using references, amount and account rules. Rules, ownership and recoverable exceptions.